Frequently asked questions

Shop policies

Please review our store guidelines regarding order processing, shipping schedules, and returns before placing your order.

Find clear answers about how we craft, fulfill, and ship our handmade items so you can shop with complete peace of mind.

How long does order processing take?

Orders take 4–5 business days to process after payment is received.

When do you ship orders?

Packages are shipped exclusively on Thursdays and Saturdays from Oahu, Hawaii.

Do you accept custom requests?

We do not take custom orders at this time. All items available in the shop are pre-made and ready to ship in limited quantities.

What is your return and exchange policy?

All sales are final due to the handmade nature of our items. Rare exceptions may be considered on a case-by-case basis.

What should I do if my package is lost or damaged?

Please contact the delivery service directly to file a claim if your order arrives damaged or goes missing during transit.

Have another question?

If you need further help or have specific questions about an item, feel free to reach out to us through our contact page.

Handcrafted with aloha

Ready to find a cozy handmade treasure? Explore our collection of unique crochet gifts crafted in Hawaii.